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Email Support:
Store Orders:
(Please include your order number)
Mailing Info :

PO BOX 11473


Business Hours:

Monday to Friday:

Phone and email support from 9am to 5pm, Eastern Time.

Toll Free Number: See above note in red.
Fax Number: 1-514-879-0910
Do you have suggestions? We want your input on features you think should be added to Game Access. Please send a detailed email to:
Don't cancel, downgrade to Gold!
Since Game Access now has free memberships available, you no longer have to cancel an account. Simply call us at 1-888-880-0443 and ask to downgrade to a Free Gold account. You'll keep most advantages of being a Game Access member at no cost at all!
Cancellations/Downgrades must be done by phone
For security reasons, all cancellations or downgrades from Platinum to Gold must be done by phone. This request must be done at least 72 hours before your renewal date and during business hours so it can be processed immediately. If you are calling outside business hours or cannot speak to a customer agent, please leave a message with your full details so we can get back to you in a timely fashion.
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