You can change your Game Access rental plan and activate or deactivate additional features at any time by going to My Account > Account Settings and making the necessary changes in the 'Membership Information' area.
With Game Access' FREE 2-way shipping, sending back your rented game is simple.
Each rented game comes with it's own pre-paid envelope and protective sleeve. Simply put
the game in the return envelope and place the return envelope in any Canada Post mailbox or
drop it off at any post office.
Once Game Access ships a game to you, it is your full responsibility to return it to us. If the game cannot be returned to us or is not received back for any reason, Game Access reserves the right to charge the replacement cost of the game to your on-file credit card.
Although extremely rare, all instances of unreturned or lost games are dealt with on a case by case basis and investigated to prevent fraud. If you think your rental or return may be lost in the mail, please contact Support for help.
All games are inspected and cleaned as they leave Game Access on their way to you, so games leaving our headquarters are usually in perfect condition. However, it can happen that a game is damaged during transit and becomes unplayable or problematic.
If you receive a damaged or unplayable game, please contact Support for help and to get a replacement disc or game. All instances of damaged or unplayable games are dealt with on a case by case basis.
Absolutely. Game Access includes a Parental Control feature that can be enabled at any time by going to My Account > Account Settings and making the necessary changes in the 'Membership Information' area. This will allow you to limit the available games to your
preferred ESRB rating. For more information on ESRB ratings and what they mean, please click here.
These parental controls can also block your child's account from making GShop purchases.
NOTE:Enabled parental control features are account-wide. Please also make sure to set a Parental Control password.
DLC codes are not sent out with rentals, but are included with purchases. If you buy your rented game with the Keep It feature or purchase a pre-played game from the GShop, we'll send you any DLC codes included in the game's original packaging.
You can cancel your Game Access rental membership at any time by calling us at 1-888-880-0443, Monday to Friday between 9:00am and 6:00pm EST or using our LiveChat feature.
NOTE:Please make sure to call at least 72hrs before your next bill date. Your bill date can be
found in your Account Settings under Membership Information. Once you call to cancel, your Game Access rental service ends immediately.
Once your account is cancelled and you've received your e-mail confirmation you have the option of either purchasing the games you have in your possession or you can send them back to us.
Please make sure to send back your games so that we receive them before 10 days following your cancellation date.*
* Upon cancellation of your monthly Game Access membership, you will have ten (10) days to
ensure your rented game(s) are returned to our headquarters. Consequently, if your games
are not returned within the 10 day grace period, you will be charged an additional month's
membership fee. When terminating a Game Access rental account, we also highly suggest
you send back your last game(s) using Canada Post Xpresspost. For a low fee, the game(s)
will be insured for damages or loss up to $100. Please also keep your receipt since it will
contain proof as well as your tracking number. If you cannot provide proof that you sent your
package via a traceable shipping method, you will be fully liable for the cost of any lost or
Game Access offers unlimited video game rentals based on a monthly subscription fee so payments must be made every month to ensure continuous access to the rental service.
We suggest keeping a long list of games in your queue to ensure that we always have a game available to send to you and to make sure the credit card on file is up to date so that
you don't incur late payment charges.
NOTE:Game Access will not issue refunds or credits for any unused portion of the rental service.
The credit card used to register for your Free Trial will be subject to a $50 pre-authorization
hold valid for a minimum of 10 days (may be held longer for extended Free Trial offers). The
pre-authorization is in no way a payment for services and is never actually in our possession. It is our way of ensuring the validity of a new member account.
The $50 pre-authorization is automatically released back to you by your financial institution
once any rented games are returned to our offices. Game Access reserves the right to withdraw the $50 pre-authorization in the event of unreturned games after your membership cancellation.
NOTE:This transaction cannot be cancelled, or refunded by Game Access since our Service
does not actually collect this amount as an upfront fee, and the money is never actually in our possession.
We always try our best to send out the 1st game on your Game Queue, but since games are constantly being sent in and sent out, the 1st game on your Game Queue may not be available to be sent to you right away.
Enabling our Game Reserve feature is the best way to guarantee that you get the game you want before anyone else!
Get unlimited games shipped directly to your door with Gameaccess.ca!
Get more games for less money. Your Game Access Membership gives you access to our collection of over 4,000 game titles for all major consoles and handheld devices. Game Access offers an unmatched video game selection for the most popular game consoles, including all the current portable consoles. We even carry Japanese PS3 imports for hardcore fans!